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Shipping Policy

Order deadline and delivery times
We undertake to despatch your order the same day if the order is placed before 12:00 noon local time order will go out on the same day. If order is placed after 12:00 pm noon on a Friday or Holiday, the order will be shipped out on the following business day. Please call us for Express Shipping.



Privacy Policy

Personal Information

•  It is our usual practice to collect personal information directly from you.

•Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example from publicly available sources such as websites or telephone directories.

•We do not collect personal information about you if you only browse this website. This website only uses session cookies during the login and shopping process.



Security capabilities & policy for transmission of payment

What information do we collect and how do we use it? 
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does #1Lash protect customer information? 
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.

Credit Card Details
All credit card payments are processed securely through the Paypal Payment Gateway. Payment by credit card is the fastest way to receive your order as there is no clearance delay. #1Lash does not store any credit card information on our servers.



Returned merchandise and refund policy

We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products or they are damaged on arrival. We can only process products purchased from our website and provide advice on products available on our website.

We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.


We advise all our customers to review this Delivery policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.

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